Shipping policy

SHIPPING POLICY

Order processing

All orders are processed within 3–5 business days. Orders are not processed or shipped on weekends or public holidays. If we're experiencing a high volume of orders, processing may take slightly longer — we will contact you by email if there is a significant delay.

Delivery times

Estimated delivery is 7–12 business days from dispatch. Delivery times are estimates and are not guaranteed. Delays caused by customs, carriers, or weather are outside our control.

Total time from order to delivery

Most orders arrive within 10–17 business days of being placed, combining processing and delivery.

Shipping costs

Shipping is free on all orders. There are no shipping charges added at checkout.

Tracking

You will receive a tracking number by email once your order ships. Please allow up to 48 hours for tracking information to become active.

Customs, duties and taxes

Veloura is not responsible for any customs charges or import duties applied to your order. These charges are the customer's responsibility.

Damaged or lost orders

If your order arrives damaged, contact us at velouracontacted@gmail.com within 7 days of delivery with your order number and photos, and we will arrange a replacement or refund.
Questions
Email velouracontacted@gmail.com or call 609-751-4727, Monday to Friday, 9:00 AM – 5:00 PM Eastern Time.