Refund policy

RETURN & REFUND POLICY

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

Eligibility

To be eligible for a return, your item must be unused, in the same condition you received it, with all original packaging and tags, and accompanied by proof of purchase.

How to start a return

Email us at velouracontacted@gmail.com with your order number and the reason for the return. Once your request is approved, we will send you return instructions and the return address.
Please do not send your item back before contacting us. Unauthorised returns cannot be accepted.

Return shipping costs

Customers are responsible for return shipping costs, unless the item arrived damaged or defective, or we sent the wrong item. In those cases we cover return shipping.

Damaged, defective, or incorrect items

Please inspect your order on arrival. If your order is damaged, defective, or incorrect, contact us within 7 days of delivery at velouracontacted@gmail.com with your order number and photos. We will arrange a replacement or refund.

Non-returnable items

Items that have been used, worn, or damaged after delivery
Personalised or custom-made products
Clearance or final sale items
Any item marked as non-returnable on the product page
If you're unsure whether your item qualifies, contact us before sending it back.

Exchanges

We do not currently offer direct exchanges. Please return your eligible item and place a new order once your return has been approved.

European Union 14-day cooling-off period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, provided the item is unused, in its original condition, and includes proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times vary by bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at velouracontacted@gmail.com.

Contact

Email: velouracontacted@gmail.com
Phone: 609-751-4727
Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time