Contact Us

We're here to help! Whether you have questions about your order, shipping, returns, or our products, our support team is happy to assist.

Customer Support Email: Yousefelnajjar24@gmail.com

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed

Average Response Time:
Within 24 hours (usually much sooner).

Before contacting us, we recommend checking your order confirmation email and tracking information, as many questions can be answered there.

If you're contacting us about an order, please include:

• Your full name
• Order number
• The email address used to place the order
• A brief description of your question

We're committed to providing fast, friendly customer service and making sure every customer has a great experience shopping with Veloura.

Thank you for choosing Veloura!